Insights ROI Measurement: Customer Experience . d e v r e s e r “So what we've been able to demonstrate with those programs is significant increases in s t h g i r l l retention, especially with new customers being able to quickly identify trouble spots, go in and A . k r o w t fix them, we saw significant upticks, so that one was a relatively easy sell, we continue to run a e N s s e n i lot of programs because when you can show that – when you have as many customers as we do, s u B ch r just say even a half a percentage point uptick in retention is millions of dollars.” a e s e R l a b o l G e Th d n a c. n I , p u o t r r G o p g e n i R t l y u d s u n t Co S 7 n 1 o 0 t 2 s o t B ghe i s Th In y f b o 7 Head of Insights, Insurance OI 1 R 0 2 - © N B t h g i GRr G y C p 64 B Co