Tips for Passive Metering Tips for Passive Metering 76 77 Give back control For large panels, to the participant automation and Another part of building a privacy program that ensures the re-engagement campaigns best user experience is to empower research participants by are critical giving them effective mechanisms to exercise their right to data protection. For bigger panels, it’s often cheaper to retain existing They are the owners, so they should determine how their panelists than to recruit new ones. Because it’s not cost- data will be used. The following measures can help to effective to maintain a large support team, instead build enhance the control that participants have over automated alerts that remind panelists to take action, flag their data: meter issues, and provide incentive notifications. Track incoming requests to identify query patterns that can be tackled pro-actively with regular updates. Blog by Ezequiel Paura, Netquest Striving for Quality: A Privacy-Compliant Model - White list: Provide the user with a tool to list specific sites they want to browse privately. These sites won’t be recorded by the meter. - Pause function: Give the user the possibility to pause and resume the meter whenever she/he wants. - Ex-post removal function: Provide the user with an opportunity to browse through the data and remove selected data before sending it. Source: Wakoopa Source: Wakoopa © 2017 GRBN Participant Engagement Handbook | 176 © 2017 GRBN Participant Engagement Handbook | 177
101 Tips to Improve the Research Participant User Experience Page 88 Page 90